Avatar Technology Services: Empowering People Through Technology

Since our inception in Nelson in 1998, Avatar Technology Services has been dedicated to transforming the way individuals and businesses interact with technology. Starting as a tech support provider, we evolved into a full-fledged "Supertech" operation in 2007, focusing on training and empowering our clients. Our growth has been fueled by word-of-mouth recommendations, a testament to our commitment to excellence. Today, we extend our services to the greater community, both in-store and through global remote assistance.

Our mission is to align technology with human needs, creating seamless, stress-free experiences that enhance productivity and well-being. We believe the best technology works quietly in the background, freeing up time for what truly matters. By combining ergonomic design, personalized solutions, and cutting-edge performance, we help our clients achieve their goals while fostering a healthy relationship with technology.
 

Our Core Services
For Individuals

We focus on creating tailored technology experiences that prioritize efficiency, ergonomics, and privacy. Our services include:

• Computer Feng Shui: Optimizing desktop and user interfaces for low-stress, ergonomic workflows that enhance productivity and comfort.

• Personalized Technology Solutions: Understanding each client’s unique needs and aspirations to deliver customized setups and recommendations.

• Performance Upgrades: Maximizing the speed and efficiency of both new and older computers and devices through hardware and software enhancements.

• Technology Education: Reframing relationships with technology through hands-on training, empowering clients to use their tools confidently.

• Robust Security and Backups: Implementing secure systems and seamless, privacy-focused backup solutions to protect data.

• Mindful Technology Use: Establishing healthy boundaries and structures to promote balanced, stress-free technology interactions.
   

For Businesses and Shops

We provide comprehensive solutions to streamline operations and create efficient, modern workspaces. Our business services include:

• High-Performance Networking: Installing or upgrading clean, hardwired networking solutions for reliable connectivity.

• Ultra-Fast Internet: Achieving speeds well beyond standard 300-600Mbps, offering superior value and debunking provider marketing myths.

• EMF-Efficient Zones: Designing workspaces with minimal electromagnetic field exposure for healthier environments.

• Ergonomic Multi-Monitor Setups: Creating comfortable, productivity-focused workstations with multiple displays.

• Seamless VOIP and Conferencing: Implementing easy-to-use communication systems for efficient collaboration.

• Professional Connections: Linking businesses with trusted technology and office space specialists for holistic support.

• Powerful and Affordable Complete Systems: Starting at $450, our powerful systems include a Quad Core i7 processor, 16GB RAM, and Radeon GPUs, pre-installed with your choice of Ubuntu, Zorin OS, or Windows 11 Pro (spyware and Recall removed). Upgrade to 64GB RAM, 4TB SSDs, and quad-monitor-capable gaming/multimedia-production GPUs for enhanced performance. These privacy-focused, budget-friendly systems are ideal for work, gaming, and creative projects.
   

Custom-Built Performance Computers

We specialize in designing high-performance computers tailored to specific needs, built with precision and care. Our systems cater to:

• High-End Gaming: Powerful rigs optimized for immersive gameplay, built collaboratively with clients as an educational experience to understand components and assembly.

• Video Editing: Systems designed for fast rendering and seamless editing workflows.

• 3D CAD and Design: Robust machines for complex modeling and design tasks.

• Audio Production: High-fidelity setups for music creation and sound engineering.

• Live Performance: Reliable systems for real-time performance applications.

• Backup, Server, and Security: Secure, efficient solutions for data management and protection.

Note: For gaming systems, we prioritize hands-on builds with clients, turning the process into a learning opportunity to understand how components work together.
 

Specialized Services

Our expertise extends to a wide range of advanced technology solutions, including:

• Office 365 for Businesses, Education, and Non-Profits: Comprehensive setup and management of OneDrive, Teams, SharePoint, and admin tools.

• High-End Theatre and Spatial Sound: Designing immersive home theater systems with cutting-edge audio technology.

• Synology, Unraid, and other NAS systems: High-performance network-attached storage solutions with proper 10GbE support for video editing, dual NVMe SSD caching, RAID 5/6-equivalent redundancy, off-site backup synchronization, and secure cloud access to your local devices from anywhere for efficient data management.

• Personal Cloud and Media Streaming: Custom setups for private cloud storage and media streaming services.

• Off-Site Mirrored Backups: Secure, redundant backup solutions for peace of mind.

• Community Cloud & Communication Solutions:  We specialize in setting up Nextcloud with Kootenay Lightweb, empowering you with secure, private, and community-driven cloud storage and collaboration tools. Alternatively, we can help you establish your own custom Community Cloud and Communication Systems, tailored to your needs, ensuring full control, privacy, and seamless connectivity for your group or organization..

• Advanced Networking and File Management: Streamlined systems for efficient data access and sharing.

• Multi-Video Conferencing Solutions: Seamless setups for professional virtual meetings.

• High-Resolution Security Cameras: 4K or higher wired and wireless systems for comprehensive monitoring.

• Privacy-Focused Smart Home Setups: Zigbee and open-source solutions compliant with PIPEDA, free from Amazon, Google, Apple, or Facebook ecosystems.

• Custom Documentation: Creating staff technology manuals, troubleshooting guides, network diagrams, and password management systems.

• Google Workspace Support: We offer support for Google Workspace, ensuring seamless integration and functionality for your business. However, we strongly encourage clients to transition to more ethical, privacy-focused platforms. Our team will guide you through the migration process to a suitable alternative, unless you determine that Google Workspace is absolutely essential for your needs.

• Custom Social Network Setup with OSSN and Matrix Protocol: We provide expert setup and customization of your own secure, privacy-first social network using the Open Source Social Network (OSSN) and Matrix Protocol. Comparable to platforms like FLFE.social, this powerful alternative to mainstream networks like Facebook enables your community or organization to build a tailored, open-source digital space. Our solutions foster seamless connection, collaboration, and engagement, with a strong emphasis on user control, data privacy, and decentralized communication.
   

Community Commitment

We proudly support a diverse range of businesses and organizations in the Kootenay region, fostering strong communities through technology. Some of our valued partners include:

• FLFE - Focused Life Force Energy: Supporting consciousness-raising initiatives.

• Kootenay Kids Society: Strengthening families and communities.

• Kutenai Art Therapy Institute: Promoting healing through creative processes.

• Slocan Integral Forestry Cooperative: Advancing ecological and community health.

• Valhalla Wilderness Society: Protecting natural landscapes.

• Kootenay Career Development Society: Empowering career growth.

We also support local businesses such as Silverking Soya Foods, Kootenay Woodstoves, Scout Clothing, Cartolina, Gaia Rising, Lynch Building Inspections, Lightstream Productions, and many more.
 

Availability and Contact

In-Store Hours:

• Monday to Friday, 10:00 AM to 5:30 PM

• Drop-ins welcome, but appointments are recommended. Call 250-354-7460 to book.

Remote Assistance:

• Available worldwide for seamless support.
   

Why Choose Avatar Technology Services?

With over two decades of experience, we bring a human-centered approach to technology. Our focus on education, ergonomics, and privacy ensures that our solutions not only meet your needs but also enhance your quality of life. Whether you’re an individual seeking a faster computer or a business aiming to optimize operations, we’re here to deliver unparalleled service and support.

Join the countless clients who have trusted us since 1998. Let’s create a technology experience that works for you.